FAQ

- KETO KRACK'D is all about making one good snacking decision at a time.

- We want to make it as easy as possible to make these good decisions so with our knowledge of keto-friendly ingredients and our chocolatier background, we've KRACK'D the code to supremely satisfying KETO CONFECTIONS that are low-carb, low-sugar, and dairy-free!

- So what are you waiting for? Try one of our best sellers today and taste the difference! 😋

- ABSOLUTELY! We’re a company that’s “Born Keto” meaning we are ketoers ourselves. As keto is all about minimizing carb intake, all of our products are krafted to be low-carb and low-sugar.

- Anyone! Although we're a KETO company, our products are for anyone looking to make better snacking decisions by choosing low-sugar, low-carb, or dairy-free alternatives without the sacrifice!

- All of our products are vegan/dairy-free, plant-based, AND made with all-natural ingredients.

- Our confections are and always will be gluten-free.

- Although we’re not certified Non-GMO, we do our best to use Organic and Non-GMO ingredients only!

- Shipping is FREE for orders over $50 (after discounts and taxes) so add a few extra confections to your cart for extra savings 😋!

- For orders under $50, we ship for a flat rate of $8.99.

- Orders ship every Monday and Tuesday to ensure your chocolate arrives in the best possible condition. Orders placed prior to Monday 8am (PST) will ship the same day and orders placed after Tuesday 8am (PST) will be processed for shipment on the next available shipment day.

- Once your order has shipped, tracking info is sent via email to the email address on your order. If you need more assistance, feel free to email us at hello@ketokrackd.com!

- We ship all orders with UPS 2-Day (guaranteed delivery in 2 days) and USPS Priority (delivery in 1-3 business days).

- Orders may take longer due to internal problems with the carrier, especially now as all carriers are experiencing increased volumes due to COVID-19.

- We ship 365 days of the year! During the warmer months, we include gel packs to ensure your package arrives in the best possible condition at no extra cost to you!

- If you're not satisfied with the quality of your confections, please email us at hello@ketokrackd.com so we can make things right!

- We currently only ship domestically throughout the United States.

- Due to the perishable nature of our product, we are unable to ship outside of the United States at the moment but we're working with distributors to make it happen!

- We currently do not sell in any stores, but we’d love to and we can with your help!

- If your local specialty grocery store or cafe does not have us in stock, please let the store manager know that you would like them to stock our products. We can be reached at hello@ketokrackd.com and we will provide the necessary information to the store manager.

We hope to see you in stores soon!

- We greatly appreciate your interest in KETO KRACK'D! We love partnering with like minded people and brands. Please email us at hello@ketokrackd.com for our sell sheet!

- We have a 100% Satisfaction Guarantee policy meaning if you're not satisfied with your order, we're not satisfied either and offer you a full refund. Please contact us at hello@ketokrackd.com within 7 days of product delivery to coordinate your refund.

- For orders that are damaged or melted upon arrival, we offer a full refund and please email us at hello@ketokrackd.com within 10 days of the order delivery.

* Unfortunately, we are not responsible for the products once it is delivered. We also cannot offer refunds for minor or cosmetic damage to the products that do not affect whether the product can be consumed. This includes issues such as damage to the outer packaging, condensation from ice packs, slightly melted products, and blooming (white appearance).